Frequently Asked Questions

• Mon, Wed, Thu, Fri: 9:00 AM-6:00 PM
  Tue: 10:00 AM-6:00 PM
  Sat: 10:00 AM-5:00 PM
  Sun: Closed

• Please contact the office at (702) 919-7513 to make an appointment with the office, or you can request through our contact form by email. You can also schedule a tour from this link.

• Yes, we do check criminal backgrounds and rental history prior to approving a rental application. We also require proof of income or employment during the approval process.

• We need to run your application to determine acceptance, as factors like prior evictions are considered alongside other information. Please submit your application for review.

• All utilities are billed through a third-party company and water, sewage and trash are payable with your rent. Internet, phone, cable, and your electricity bills are set-up by you and paid separately.

• Yes! We are a pet friendly community! We accept many breeds, although restrictions may apply and we allow up to two pets per home with a limit of 70 pounds or less. Enjoy our Pet Spa & Pet Park.

• While we try to accommodate large breeds, the following are restricted at any Picerne community.


• Restricted breeds include:
  Akita, Alaskan Malamute, Bull Mastiff, Chow, Dalmatian, Doberman Pinscher, German Shepherd, Great Dane, Husky, Pit Bull Terriers including all Pit Bull breeds, American Bull Terrier, American or Irish Staffordshire Terriers, Bull Terriers, Pit Bulls, American Bull Dogs, Presa Canario, and Wolf Dogs Hybrids, Rottweiler, and Saint Bernard.

• For one pet, there is a one time, non-refundable $300 pet fee and $30 monthly pet rent.
• For two pets, there is a one time, non-refundable $500 pet fee and a $50 monthly pet rent.
• No pet deposits required.

• Each apartment will receive one parking pass for a covered parking space. All other vehicles may park in any uncovered space around the community. Parking is first-come, first-serve basis and is not assigned.

• Paying rent is easy! Simply login to our Resident Portal and make a payment online or through WIPS. Or learn more about rent flexibility and how you can split your rent payments at GetFlex.com

• Yes, renter’s insurance is required at our community. We work directly with ePremium to make it easy for you or you can choose your own provider and submit proof with the following coverages.
  
  
  • Liability Coverage $100,000.00 or more
  
  
  • The policy covers property damage a resident may accidentally cause to the apartment as a result of fire, smoke, explosion and water
  
  
  • The Passage by Picerne is named “interested party”

• Our community offers free monthly pest control for your convenience. Please contact the office at (702) 919-7513 or submit a work order request via the Resident Portal to be added to our spray list.


• Pest control day: Thursday

• Our Resident Portal allows you to do so online at your convenience or you can contact the office (702) 919-7513 and one of our leasing specialists can assist you.

• Should an after-hours emergency arise, please contact our after-hours maintenance line at (702) 458-3381.

• Should an after-hours emergency arise, please call (702) 919-7513 and follow the prompts to be connected to our Courtesy Patrol team.

• Yes! Friends and family make the best neighbors! Refer a new resident to any Picerne community and we’ll pay you $200 after they move-in! Contact the office for details.

Green Valley

Green Valley offers upscale living with convenient access to premium shopping, dining, and entertainment venues. This master-planned community features resort-style amenities with proximity to the Galleria at Sunset, The District at Green Valley Ranch, and excellent schools, making it ideal for both professionals and families.

Whitney

Whitney provides a family-friendly atmosphere with easy access to recreational facilities and parks. The neighborhood offers convenient highway access for commuting while maintaining a peaceful suburban environment with quality amenities and services.

Seven Hills

Seven Hills combines luxury living with stunning mountain and city views. This prestigious community features upscale amenities, golf courses, and convenient access to both Henderson and Las Vegas entertainment and employment opportunities.

Prime Location Benefits

Green Valley offers the perfect balance of suburban tranquility with urban accessibility. Located just ten minutes from the famous Las Vegas Strip and Harry Reid International Airport, residents enjoy world-class entertainment while living in a peaceful, gated community with easy access via N Green Valley Parkway and US-95.

Resort-Style Community Living

The neighborhood provides an upscale living experience with premium amenities including two resort-style pools, hydrotherapy spas, and poolside cabanas with wet bars. The gated community features 24-hour fitness facilities with Life Fitness equipment and multiple recreational options for active lifestyle pursuits.

Family-Friendly Environment

Green Valley offers excellent educational opportunities with top-rated schools including Green Valley High School and nearby recreational facilities. The community features numerous parks, sports complexes, and family activities, creating an ideal environment for residents of all ages.

Shopping and Entertainment

• The District at Green Valley Ranch and Galleria at Sunset provide premier shopping, dining, and entertainment experiences
• Galaxy Green Valley Luxury and Century 18 Sam's Town offer movie entertainment and recreational activities
• Green Valley Library and Discovery Park provide cultural and educational opportunities for families

Recreation and Sports

• Arroyo Grande Sports Complex offers athletic facilities and organized sports activities
• Cornerstone Park, Fox Ridge Park, and Silver Springs Park provide outdoor recreation and family activities

Major Employers and Services

• Station Casinos provides gaming and hospitality industry employment opportunities nearby
• St. Rose Dominican hospitals and Desert Springs Hospital offer healthcare career options
• Harry Reid International Airport provides aviation and service industry employment within easy commuting distance

Transportation Access

Green Valley provides excellent connectivity via N Green Valley Parkway and US-95, offering quick and convenient access to major employment centers throughout Las Vegas and Henderson. The strategic highway location ensures efficient commutes to downtown, Strip, and suburban business districts.

Healthcare and Medical Centers

• St. Rose Dominican hospitals provide major healthcare employment opportunities within the community
• Desert Springs Hospital and Sunrise Medical Center offer additional medical career options nearby

Gaming and Hospitality Industry

• Station Casinos offers gaming, hospitality, and entertainment industry employment within the local area
• Close proximity to the Las Vegas Strip provides access to numerous casino and hospitality career opportunities

Community Amenities

The Passage Apartments by Picerne features two resort-style pools (one seasonally heated), two hydrotherapy spas, and private poolside cabanas with wet bars. The gated community includes a 24-hour state-of-the-art exercise facility with Life Fitness equipment, plus a clubhouse with entertaining kitchen, game tables, and cafe-style seating.

Apartment Features

• Phase I homes feature gourmet kitchens with upgraded appliances and vaulted or 9-foot ceilings
• Phase II residences offer deluxe kitchens with stainless steel appliances and granite countertops
• All units include full-size washer and dryer, spacious walk-in closets, and personal patio or balcony

Pet-Friendly Living

The community welcomes pets with a dedicated pet park featuring agility equipment and pet wash spa. The pet policy accommodates up to two pets (70 pounds or less) with reasonable fees, making it an ideal choice for pet owners seeking luxury apartment living in Henderson.